If you press the power button and the device does not turn on, try connecting it to a computer and charge it using the supplied charging cable. If you see a solid red light, it means the device is charging. Leave it to charge until the light turns solid green, then try turning it on again.


If you do not see a light while charging or if it does not turn on even after the light turns solid green, please contact us via the in-app chat.

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