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FAQs

FAQs

Frequently Asked Questions

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72 articles in this collection
Written by UPRIGHT

HOW TO WEAR MY UPRIGHT GO NECKLACE

How to place your Necklace properly
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Written by UPRIGHT
Updated over a week ago
Training & Tracking

Q: When is it better to use the tracking mode?

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Written by UPRIGHT
Updated over a week ago

Q: When should I use the training mode?

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Updated over a week ago

Q: How do I switch between training and tracking mode?

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Updated over a week ago

Q: What is the difference between training and tracking modes?

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Written by UPRIGHT
Updated over a week ago
The Training Plan

Q: How does it help build long term good habits?

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Updated over a week ago

Q: Why is my daily goal only a few minutes?

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Updated over a week ago

Q: Can I adjust my training plan?

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Updated over a week ago

Q: I completed my training plan - what’s next?

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Updated over a week ago

Q: Can I train more than my daily goal requires?

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Updated over a week ago

Q: What is the Training Plan?

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Updated over a week ago
Setting Your Target Posture

Q: How do I set my posture?

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Written by UPRIGHT
Updated over a week ago

Q: Does it help with forward/rounded shoulders?

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Updated over a week ago

Q: How often do I need to set my posture?

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Updated over a week ago

Q: Do I need to set my posture from sitting position to standing position?

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Updated over a week ago
Trainer Presets

Q: What does “motion range” mean?

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Updated over a week ago

Q: What does “delay” mean?

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Updated over a week ago

Q: What is the active trainer?

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Updated over a week ago

Q: What is the standard trainer?

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Updated over a week ago

Q: What is the stationary trainer?

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Written by UPRIGHT
Updated over a week ago

Q: What does the “trainer” feature in the app do?

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Written by UPRIGHT
Updated over a week ago
Order, Shipping & Returns

Q: Where can I find Upright’s privacy policy?

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Written by UPRIGHT
Updated over a week ago

Q: Where can I buy more adhesives?

Buying additional adhesives
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Written by UPRIGHT
Updated over a week ago

Q: My shipment is marked as “delivered” but I haven’t received it. What should I do?

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Updated over a week ago

Q: What forms of payment do you accept?

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Updated over a week ago

Q: Who do I contact for billing or payment-related questions?

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Updated over a week ago

Q: What is your return policy?

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Updated over a week ago

Q: What is the Upright warranty policy?

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Updated over a week ago

Q: Can I change my shipping address?

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Updated over a week ago

Q: Are customs and duty taxes included in the order price?

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Updated over a week ago

Q: Do you ship internationally?

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Updated over a week ago

Q: How long after placing my order will I receive it if I'm in Israel?

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Updated over a week ago

Q: How long after placing my order will I receive it if I'm outside of the US?

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Updated over a week ago

Q: How long after placing my order will I receive it if I'm in the US?

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Written by UPRIGHT
Updated over a week ago

Q: Can I cancel or change my order?

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Updated over a week ago

Q: Will I receive a tracking number?

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Written by UPRIGHT
Updated over a week ago
Charging & Battery

Q: How long does the UPRIGHT GO 2 battery last?

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Updated over a week ago

Q: How long does the UPRIGHT GO battery last?

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Updated over a week ago

Q: How will I know when my device is fully charged?

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Written by UPRIGHT
Updated over a week ago

Q: How long does it take to charge the GO 2?

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Updated over a week ago

Q: How do I charge my device?

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Updated over a week ago

Q: How often should I charge my device?

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Updated over a week ago
Adhesives

Q: How do I replace the adhesive?

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Updated over a week ago

Q: Is it possible to clean the adhesives?

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Updated over a week ago

Q: What are the adhesives made of?

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Updated over a week ago

Q: How long does each adhesive last?

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Updated over a week ago

Q. My device keeps falling off my back – what should I do?

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Updated over a week ago

Q: How can I get more adhesives?

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Updated over a week ago

Q: Why does the adhesive stop working after I sweat?

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Written by UPRIGHT
Updated over a week ago
About your UPRIGHT GO 2

Q: Where is my data stored?

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Written by UPRIGHT
Updated over a week ago

Q: Is the UPRIGHT device noticeable?

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Written by UPRIGHT
Updated over a week ago

Q: How do they stick to my back?

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Written by UPRIGHT
Updated over a week ago

Q: How do I turn off the device?

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Updated over a week ago

Q: Can I sync my UPRIGHT GO device with my Apple Watch?

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Updated over a week ago

Q: Is it safe to use while pregnant?

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Updated over a week ago

Q: Is the UPRIGHT device waterproof?

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Updated over a week ago

Q: Is the app compatible with my phone?

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Updated over a week ago

Q: Does it produce any kind of radiation?

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Updated over a week ago

Q: How do I turn on the device?

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Updated over a week ago

Q: Can I use the device without the app?

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Updated over a week ago
LED Indicators

Q: What do the different lights mean?

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Updated over a week ago

Q: My device is blinking red – what does it mean?

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Written by UPRIGHT
Updated over a week ago
Usage

Q: How do UPRIGHT devices work?

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Updated over a week ago

Q: Can I use the UPRIGHT GO while working out?

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Updated over a week ago

Q: Can I wear it while sleeping?

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Written by UPRIGHT
Updated over a week ago

Q: How do I place the UPRIGHT GO device on my back?

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Written by UPRIGHT
Updated over a week ago

Q: Can more than one person use the device?

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Written by UPRIGHT
Updated over a week ago
Vibration

Q: Why doesn’t my UPRIGHT GO vibrate right away when I slouch?

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Updated over a week ago

Q: The vibration is too weak – can I make it stronger?

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Written by UPRIGHT
Updated over a week ago
Clinical & Research

Q: I’m a researcher. Where can I find more info about Upright for my research?

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Written by UPRIGHT
Updated over a week ago

Q: Do you partner with clinics and/or wellness providers?

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Written by UPRIGHT
Updated over a week ago

Q: Can UPRIGHT GO devices be used to help with spinal conditions such as scoliosis?

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Written by UPRIGHT
Updated over a week ago